Strengthening Civility in Healthcare Teams: Respect, Engagement and Burnout Prevention

Incivility has a high cost in healthcare, negatively impacting morale and patient care, and contributing to burnout. Participants will explore how small, intentional actions can foster a culture of respect and engagement in healthcare teams. Grounded in the SCORE (Strengthening a Culture of Respect and Engagement) framework, this session offers practical, research-based strategies to reduce burnout, improve team dynamics and enhance patient care.

In this interactive session, participants will gain insights into the powerful role physicians play in shaping workplace culture, learn scalable ‘civility nudges’ that can be applied immediately, and leave with tools to promote psychological safety, respectful communication and team cohesion across clinical settings.

Dr. Michael Leiter is an organizational consultant leading expert in the psychology of work, with academic credentials from Duke University, Vanderbilt University and a PhD from the University of Oregon. He has held prominent academic roles, including Canada Research Chair in Occupational Health and Wellness at Acadia University and Professor at Deakon University in Australia. Renowned for his research on job burnout and work engagement, he now helps organizations use employee survey data to improve workplace well-being. Dr. Leiter developed the SCORE intervention to foster respect and reduce burnout. His recent publications with Christina Maslach include The Burnout Challenge and a Harvard Business Review article on job design.

Email Jane Bolivar, Manager, to register.