Fees

Fees

PHIA and its regulations cover information about fees that may be charged for providing access to an individual’s records containing personal health information.

General fee

The custodian is authorized to charge a general fee of up to $30, in addition to specific fees and direct costs. The custodian must provide a fee estimate to the individual requesting access.

The general fee of up to $30 includes:

  • receiving and clarifying patient’s request
  • locating and retrieving the record
  • providing a fee estimate
  • a 15-minute review of the record to determine if information should be severed
  • severing the record, if necessary
  • up to 30 minutes of preparing the record for copying or transmission
  • preparing response letter
  • supervising the patient’s examination of the record for no longer than 30 minutes
  • the cost of mailing the record to a Canadian address

Direct costs

Direct costs are costs incurred by the custodian, including applicable taxes, for:

  • charges to retrieve a record from and return the record to off-site storage, if an individual requests expedited access to a record for which additional retrieval costs are charged to the custodian
  • courier costs, if courier delivery is requested by the individual
  • the cost of mailing a record to an address outside Canada
  • taxes payable on the services provided

Specific fees may include:

Activity Maximum fee
Making photocopies of a record $.20 per page
Preparing a record for photocopying, printing or electronic transmission $12 for every 30 minutes after the initial 30 minutes covered by the general fee
Faxing a record $.20 per page
Making a compact disk containing a copy of a record stored in electronic format $10 per request
Making a microfiche copy of a record stored on microfiche $.50 per page
Making a paper copy of a record from microfilm or microfiche $.50 per page
Making a copy of an audio cassette recording $5.00 per cassette
Making and providing a copy of a quarter-inch or half-inch or 8 mm video cassette recording that is 1 hour long or less $20
Making and providing a copy of a quarter-inch or half-inch or 8 mm video cassette recording that is more than 1 hour long $25
Making and providing a copy of a three-quarter inch video cassette recording that is 1 hour long or less $18
Making and providing a copy of a three-quarter inch video cassette recording that is more than 1 hour long $23
Producing a record stored on medical film, including X-ray, CT and MRI films $5 per film
Printing a photograph from a negative or from a photograph stored in electronic form
- per 4" x 6” print
- per 5” x 7” print
- per 8” x 10” print
- per 11” x 14” print
- per 18” x 20” print
$10
$13
$19
$26
$32
Review of the record by a custodian or an agent of the custodian to determine whether the record contains personal health information to which access may be refused under subsection 72(1) of the act $25 for every 15 minutes after the first 15 minutes covered by the general fee
Supervising an individual’s (patient’s) examination of original records $6 for every 30 minutes after the first 30 minutes covered by the general fee