The Trust Prescription: From Conflict to Collaboration in Healthcare

Participants will navigate a realistic workplace conflict scenario using an integrated Trust Edge approach, applying Priority Alignment for assessment, PAWS (Posture, Action, Words, Solution) for communication, and Curious Questions for breakthrough moments.

In this interactive session, participants will engage in a dynamic exploration of conflict resolution strategies – following the ‘Priority Alignment’ assessment, they will diagnose the root causes of the case of a dispute through mapping of priorities and undercovering the deeper values and concerns found under the surface.  Following the PAWS framework, they will practice navigating this high stress scenario.  Participants will learn to transform conflict dynamics through crafting curious questions to begin fostering collaboration and build a bridge towards trust, and a plan for a more positive way forward.

Dr. Kristen Woods is an executive coach with 25 years of healthcare experience, transitioning from family physician to senior leadership roles. She led interdisciplinary care redesign and later drove strategic, financial and cultural transformation in national health systems. Her coaching blends cognitive-behavioural methods with real-world leadership insights to empower healthcare leaders. 

Email Jane Bolivar, Manager, to register.